Questions and help using the service.
+218 94 257 6803Message usHERE TO HELP
Support & contact
Need help with QR Menu Libya? Contact us about your account, menu, cashier or table setup.
Technical support, privacy and deletion requests.
info@scg.com.lySend an emailPhone
Speak to us about your restaurant account.
+218 94 257 6803Call usHelp us understand the issue
Include your restaurant name, menu link or registered email and a clear description. If possible, attach a screenshot and include your app version and device type.
Do not send passwords, verification codes or bank card details.
Smart City Group L.L.C
Smart City Group for Information Technology
Tripoli, Libya
QUICK ANSWERS
Frequently asked questions
I need help signing in or with my subscription
Email us from your registered address, or send your restaurant name and menu link through WhatsApp so we can help verify your account.
Orders or notifications are not appearing
Check your internet connection, that ordering is enabled for the table, and that notifications are allowed in your device settings. If the issue continues, send the time it occurred, device type and app version.
How do I delete my account or data?
Use the account deletion option in the app if available in your version, or email info@scg.com.ly with the subject “Account deletion request”, your registered email and restaurant name. We verify ownership before acting. Uninstalling the app does not delete your account.
Customers should include the restaurant and order reference, if available. See our retention and deletion policy.
Do customers need to install the app?
No. Customers scan a QR code to open the menu in a browser. The app is for restaurant and café operators to manage menus and orders.